Important information about refunds for our historical WHOIS database services
Policy Version: 3.0 | Effective Immediately
HWD does not offer refunds for any of our historical WHOIS database services.
As a digital product provider, once you purchase and download our data, we cannot retract the delivered product. All sales are final.
Due to the nature of our digital products, we DO NOT provide refunds, returns, or exchanges for any purchases made through our website.
Please review our samples and contact our support team before making a purchase.
HWD provides digital historical WHOIS database products that are:
Our databases are available for immediate download upon purchase completion, making them impossible to "return."
Once downloaded, digital data can be copied and retained even if access is revoked.
There are no physical limitations on how many times or ways the data can be used after download.
Unlike physical products, digital products cannot be returned, resealed, or resold once accessed. This industry-standard policy protects intellectual property and prevents abuse.
Our no-refund policy is based on several important considerations:
Once our historical WHOIS data is downloaded, we cannot guarantee it hasn't been copied, saved, or distributed. Offering refunds would enable users to obtain our data without payment.
Most digital data providers, software companies, and SaaS platforms maintain strict no-refund policies for similar reasons. This is a common practice across the digital industry.
Processing refunds for digital products creates administrative burdens and opens avenues for fraudulent chargebacks that would increase costs for all customers.
The only exception to our no-refund policy is if we are unable to deliver the purchased product due to technical issues on our end. In such cases, we will either provide the product or issue a refund at our discretion.
To ensure complete satisfaction with your purchase, we strongly recommend taking these steps:
We provide free sample databases for all our products. Download and examine the sample data to ensure it meets your requirements before purchasing.
Our customer support team is available to answer any questions about our data formats, coverage, completeness, or suitability for your specific needs.
Review all product details, specifications, and limitations listed on our product pages to ensure you understand exactly what you're purchasing.
Ensure you have the necessary software, storage space, and technical capability to handle our data files, which can be large.
While we don't offer refunds, we are committed to providing high-quality products and excellent customer service:
Access free sample databases to evaluate data quality, format, and coverage before purchasing.
Our team will answer all your questions and help you choose the right product for your needs.
Comprehensive product descriptions, specifications, and use cases are provided for every product.
If you encounter any issues with your purchased data, our support team will work with you to resolve the problem. This may include:
Understanding how our policy compares to other types of purchases:
| Product Type | Typically Refundable | Reason | HWD Policy |
|---|---|---|---|
| Physical Products | Yes | Can be returned, resealed, and resold | Not Applicable |
| Digital Software (Download) | No | Cannot be returned once downloaded/activated | No Refunds |
| SaaS Subscriptions | Sometimes | May offer pro-rated refunds for unused time | No Refunds |
| Digital Data Products | No | Impossible to "un-download" or return | No Refunds |
| Consulting Services | Case by Case | Depends on service completion | Not Applicable |
Answer: Please contact our support team immediately after purchase (before downloading). We may be able to exchange it for the correct product if you haven't accessed the download.
Answer: Contact our support team. We will help you access your purchase or provide an alternative download method. If we cannot deliver the product, we will issue a refund.
Answer: Our product descriptions clearly state what each database includes. We provide samples so you can verify completeness before purchasing. No refunds are given for perceived incompleteness.
Answer: Subscription renewals follow the same no-refund policy. You can cancel auto-renewal at any time before the renewal date to avoid future charges.
If you believe there has been an error in billing:
If you dispute a charge with your bank or credit card company (chargeback), we will provide evidence of your purchase and product delivery. Unauthorized chargebacks may result in:
Contact us first to resolve any billing issues before initiating a chargeback.
We monitor all transactions for fraud. Suspicious transactions may be held for verification or canceled without notice. No refunds are issued for fraudulent purchases.
This Refund Policy was last updated on January 10, 2026.
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.
Our support team is here to help you make the right decision. Contact us with any questions about our products or services.
Remember: All sales are final. Please review samples and contact us before purchasing.